I lead at the intersection of product, technology and operations—bringing clarity to high-stakes FinTech and commerce initiatives and moving teams from idea to measurable impact.
Selected organization & products
Recognizable brands, with my role made clear.
Selected work
Payments, digital wallets, commerce platforms and operations—designed as connected systems, not isolated features.
Leading digital commerce products across a Super App, public payment gateway, POS platform and e-services ecosystem—aligning business, engineering, finance and operations around one scalable experience.
Expanded platform reach by delivering more than sixteen new e-service integrations, while moving vendor-managed solutions in-house and strengthening the product operating model.
Led a portfolio of eight mobile apps and three web portals, shaped agent and merchant business models, and used performance data to improve expansion decisions and customer experience.
Delivered open payment APIs, bank-account linkage and operational releases by connecting developers, vendors, database teams and business stakeholders from requirement to production.
How I lead & deliver
I make complex work tangible—so stakeholders can align earlier, delivery teams can move with clarity and operations can own what launches.
Start with impact, evidence and constraints. Separate the visible symptom from the root cause before choosing a solution.
Listen for the outcome behind each position. Make trade-offs visible, offer clear options and close with an owner and decision.
Use low-wording flows and prototypes so non-technical stakeholders can see the experience, test assumptions and respond early.
Confirm severity and customer impact, stabilize first, assign ownership, communicate clearly, then close with RCA and prevention.
Translate the product into SOPs, roles, exception paths and practical training so operation teams can run it with confidence.
Keep management updates concise: outcome, status, risk, decision needed and next move—without burying the signal in activity.
Career arc
Eleven years of progressively wider ownership across Myanmar's technology, financial services and digital commerce landscape.
Leading connected commerce initiatives across Super App, payments, POS and e-services.
Owned FinTech and e-commerce platforms, integrations, delivery operations and technology governance.
Built expansion models, performance frameworks and service-quality programs powered by business analytics.
Delivered localization, e-submission and claims capabilities while coordinating CRM and POS initiatives.
Led the KBZPay partner product portfolio, business plans, roadmaps and multi-team release execution.
Managed payment API, bank-linkage and CRM delivery from technical design through deployment.
Connected business logic, platform operations, analytics and nationwide service delivery for myKyat.
Leadership toolkit
Strategy · Roadmaps · Discovery · Business models · Backlog ownership
Agile · Cross-functional teams · UAT · Release planning · Vendor management
API integration · Payment gateways · Digital wallets · CRM/ERP · AWS
Data governance · Power BI · KPIs · Service quality · SOP design
My point of view
“The best product work makes complexity feel clear—for the customer, the team and the business.”
Education & credentials
